What are the hours of operation for
Village Hall?
The Finance Department hours of operation
are from 8:30 a.m. to 5:00 p.m.
Monday through Friday, and Saturday from 8:30 a.m. to 12:00
p.m.
What is the deadline for purchasing
a Vehicle or Dog License?
January 1.
My garbage was not picked up, is
there someone I can speak to?
You should call the Public Works Yards at
847.716.3568. If you get a voicemail, please leave your name, phone number,
and a message.
I need a large item (television,
refrigerator, washer, dryer, etc.) picked up, how do I arrange for a special
pick – up and what is the cost?
Call Public Works at 847.716.3568 to schedule
a date for your Special Pick Up. You will be charged $30 for the first cubic
yard and $11 for each additional cubic yard. (A cubic yard is 3 feet by 3
feet by 3 feet.)
How can old paint
cans be disposed of?
The IEPA should be contacted at 630.420.6700
to obtain hazardous item disposal information, including old paint cans.
I have a deceased animal on my property;
can the Village of Winnetka help me?
If the dead animal is on private property,
the resident should use plastic gloves and wrap the animal in double plastic
bags, tie the bags shut, and place it in the trash. Public Works may be contacted
at 847.716.3568 if you need additional information.
What is the phone number if I have
a question about my utility service (discuss a high or low bill, change my
billing address, get a final meter reading because I am moving out, start
a new service because I am moving into Winnetka, etc. ) ?
The direct number to discuss any utility
billing or service question is 847.446.9550.
Who do I call about parking ticket
questions or to make a payment?
The Village has hired a vendor to handle
inquiries about parking tickets and to process payments. This will allow
you to pay your ticket by credit card, mail, or drop box at the police
station. The vendor can also answer inquiries about the parking tickets
(payment history, reason for the ticket, etc.) and assign a court date, if
desired.
Please note that failure to pay or
contest a ticket within ten (10) days of the issuance date will result in
additional penalties.
The vendor is Citation Management, and
they can be contacted as follows:
By phone (toll free): 877.
501.9924. Winnetka's Agency Code is 4230
By internet: www.villageofwinnetka.org,
then click on the Police Dept. web page and select "Pay Parking Citations
Online."
By mail: Village of Winnetka
Citation Processing Center
P.O. Box 3214
Milwaukee, WI 53201-3214
By drop box: Village of
Winnetka Police Dept.
410 Green Bay Road
Who is the Village Prosecutor?
The Village Prosecutor attends court and
represents the Village in those proceedings. The prosecutor is routinely involved
with traffic and parking tickets, code enforcement, and other legal issues
for the Village. The Village Prosecutor is Barb Mangler. Her
phone number is 847.933.8270.
I am a new resident, when do I get
my garbage / recycling picked up?
For information on collections call the Public
Works Yards at 847.716.3568.
Who do I call for a mosquito problem?
You should call the North Shore Mosquito
Abatement District at 847.446.9434.
Where do I get beach / dog passes?
The Winnetka Park District issues these passes.
They are located at Elm and Hibbard
Street and their phone number is 847.501.2040.
Who do I call to get information
on beach closings?
The Winnetka Park District, at 847.501.2040,
can give you information about the beaches.
Where do I pay an ambulance bill?
Ambulance bill payments should be mailed
to:
Andres Medical Billing
3323 North Ridge Avenue
Arlington Heights,
IL. 60004
How am I billed for Water, Sewer,
and Electric Service?
The Village issues a bill to most customers
bi-monthly. The bill includes charges for water, electricity, sewer, and a
second weekly refuse pick up (if the customer elects that optional service).
There is also a monthly charge of $9.46 which partially pays for reading the
meters, billing the account, and covering some of the Village’s fixed costs
in providing service.
For water service, the Village charges
$25.53 per 1,000 cubic feet. There are approximately 7.48 gallons in 1 cubic foot.
Therefore, one thousand gallons of water costs approximately $3.41. ($25.53
rate per 1,000 cubic feet / 7.48 gallons per cubic foot).
For electric service, the Village charges
by the kilowatt hour. A kilowatt
is 1,000 watts, which is the same amount of electricity as burning a 100 watt
bulb for 10 hours. Electric rates vary by time of year and type of customer.
A typical residential customer pays about 10 cents per kilowatt
hour for service in non-peak months and 12 cents per kilowatt
hour during peak summer months (bills issued in June through September).
For sewer service, the Village charges are
$9.44 per 1,000 cubic feet. Therefore, for every 1,000 gallons of water used,
the sewer charge costs approximately $1.26 ($9.44 rate per 1,000 cubic feet
/ 7.48 gallons per cubic foot).
Residential customers who select twice a
week refuse collection pay an additional charge of $25 per month.
How do I pay my utility bill?
There are four options to pay your utility
bill. The customer can mail the payment in the return envelope included with
the bill, come to the Village Hall and pay in person, or pay by depositing
payment in one of two drop boxes. One drop box is located behind the post
office on Dwyer Court about 100 feet south of the U.S. Mail Boxes. The second drop off payment
location is a slot to the left of the front door at the Village Hall facility
located at 510 Green Bay Rd. These two drop boxes are collected by Village staff
and therefore no postage is needed.
The preferred method of payment for many
customers is the Automatic
Bill Payment option. This option automatically deducts from the customer’s
bank account the amount due on the due date and avoids the risk of a late
payment or worrying about making payments while on vacation. The customer
continues to receive a detailed bill.
The Village does not accept credit card payments
because the automatic bill payment option is less costly to operate.
The people next door are having construction
done, but the noise began too early, what are the permitted hours?
Construction equipment shall be operated
only between the hours of 7 a.m. to 7 p.m., Monday through Friday, and 9
a.m. and 6 p.m. on Saturdays, Sundays and Holidays. If construction noise is being made
before or after these hours, please call the police department at 847.501.6034
while the noise is occurring.
Does Winnetka have a transfer tax?
No. Questions about property records should
be directed to the New Trier Tax Assessor at 847.446.8200.
Where do I report a streetlight out?
Please report streetlights or traffic signals
that are out to the Water and Electric Department at 847.716.3550.
