Alphabetic Guide to Village Services

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Address Numbers

Street numbers are assigned to lots and buildings by the Village Department of Community Development. The assigned numbers should be clearly visible and prominently displayed on the street side of residential buildings and on the street and rear (alley) side of commercial buildings. Numbers should be numeric (not script), no less than 3 inches in height (but no larger than 1 1/2 square feet in area) and conspicuously placed. For more information, contact the Department of Community Development at 847-716-3522, or email: bnorkus@winnetka.org

Alarm Ordinance

Winnetka’s alarm ordinance covers various issues regarding burglar and fire alarms. Copies of the ordinance are available in the lobby of the Public Safety Building, 410 Green Bay Road. Residents are advised to contact the Winnetka Police Department and/or Fire Department before contracting with an alarm company to insure that the company is able to comply with Village code requirements. Winnetka police and fire department personnel will also gladly discuss any other issues dealing with alarms. For the Police Department call 847-501-6034; for the Fire Department call 847-501-6029. Email: police@winnetka.org or aberkowsky@winnetk.org. 

Alcohol Responsibility

Homeowners are responsible for insuring that no minors consume alcoholic beverages on their premises. This responsibility exists even when homeowners are not personally present. Call the Winnetka Police Department at 847-501-6034 for more information. Email: police@winnetka.org  

Automatic Utility Bill Payment

The Village offers an automatic utility bill payment program for residents who would like to avoid having to write monthly or bi-monthly checks to pay electric, water and sewer bills. This is also a convenient way to insure that these bills are paid when residents are out of town. Payments are made directly from residents’ checking accounts on the dates that bills are due. Program participants will continue to receive detailed information regarding their utility bills. For additional information, contact the Village Finance Department 847-446-9550 (direct line to billing department) or stop by the Cashier's Counter at Village Hall. Email: emckee@winnetka.org

B

Bicycles

All bicycles owned by Winnetka residents should be registered with the Winnetka Police Department. This can be done at the police station (410 Green Bay Road) between the hours of 7 a.m. and 3 p.m., Monday through Friday. Identifying information, including the serial number, is required to register a bicycle.

Police encourage bicycle riders to practice safe biking techniques at all times. They highlight the importance of bicycle safety through various community education initiatives including a Bicycle Rodeo for youngsters held in the spring of the year. Copies of the pamphlet Bicycling In Illinois are available in the lobby of the police station or can be requested by calling 847-501-6034, or email: police@winnetka.org

Block Parties

If you wish to hold a block party that will block off a public street, you must obtain permission from the Village. Call 847-716-3541, or email: kscanlan@winnetka.org

When possible, the Fire Department will arrange to have a fire engine visit your block party. Call the Fire Department at 847-501-6029 to make arrangements.

Blood Pressure Screening

A blood pressure reading provides an important and quick summary of an individual’s cardiovascular health status. It may also aid early identification of potential medical problems and lead to early treatment. Trained EMS personnel are available to take blood pressure readings at the Winnetka Fire Department facility (428 Green Bay Road) between the hours of 8:30 a.m. and noon and 1 and 5 p.m. Monday through Friday. There is no charge for this service. Call 847-501-6029. Email: aberkowsky@winnetka.org  

Brush Pick-up Program

See Refuse - Yard Waste Collection

Building and Other Related Permits

To assure that building and site improvements are undertaken and completed in compliance with Village building codes, it is necessary to obtain building and other permits for additions, interior remodeling, demolition, new decks or replacement driveways, patios, swimming pools, fences, air conditioners, etc. Please contact the Community Development Department at 847-716-3576, or email: mdonofrio@winnetka.org  before undertaking any major work around your house. Permits are required to be posted in a conspicuous location that is visible from the street.

For underground utility locations, see JULIE.

For hours of construction, see Construction Hours.

For condition of construction sites, see Construction Site Conditions.

Business Change of Occupancy (or tenant)

A Certificate of Occupancy must be issued by the Community Development Director prior to the change of occupancy or of the tenant for any business use. To obtain a Certificate of Occupancy, the proposed business must be a use permitted by the Zoning Ordinance and all health and life-safety requirements of the Village must be met. Contact the Department of Community Development at 847-716-3576, or email: mdonofrio@winnetka.org

Business Licenses

Every Winnetka restaurant or business that wishes to serve or otherwise sell food and/or liquor must be registered and licensed by the Village. The Village also licenses home milk delivery, amusement devices, grocery stores, all food dealers, parades, fireworks and service stations. Contact the Village Clerk’s Office at 847-847-716-3541, or email: kscanlan@winnetka.org for applications and fee schedules.

A certificate of occupancy, requiring Village inspection, is needed when the use of a location will be changed. It is advisable to contact the Department of Community Development at 847-716-3576, or email:  mdonofrio@winnetka.org . regarding zoning and building codes prior to making a location commitment.

Business Support & Information

The Winnetka Chamber of Commerce is an association of businesses, services, governmental agencies, schools and organizations, working to promote the economic health, welfare and betterment of its community. Contact the Chamber of Commerce at www.winnetkachamber.com or call them at 847-441-4451.

C

Cable Television

Comcast provides cable television service to Winnetka residents. The Comcast Customer Service phone number is 866-594-1234.

Although the Village has limited authority regarding the operations of the cable companies, we do document problems or issues Winnetka residents may have with our local provider, Comcast. Any problems that you experience should first be addressed directly with the cable company at 866-594-1234, or at www.comcast.com. If you are unable to resolve your complaint or would like to document a comment, you can notify the Village via email to: cablecomplaints@winnetka.org.

The Village maintains an information bulletin board for cable subscribers on cable channel 10. Local events are listed on the bulletin board along with timely safety and crime prevention information. Village Council meetings are televised weekly.

The Village Council meetings are aired on Channel 10, Mondays and Fridays at 7 p.m.

Until January 1, 2010, Comcast will provide a TV production studio for use by Winnetkans in Highland Park and Skokie. Residents seeking information about Public Access should call 847-266-1887, or visit www.accesschannel.com . After the first of the year, this service will no longer be provided by Comcast.

(CPR) Cardio-Pulmonary Resuscitation

Early administration of CPR to cardiac arrest victims increases their chances for survival. The Winnetka Fire Department conducts CPR recognition and re-recognition classes quarterly. These classes are available to Winnetka residents for a nominal fee. Classes may also be scheduled for special groups such as, doctor/dentist personnel, school faculty, boy and girl scout troops. (Due to costs associated with the program, it is necessary to charge a fee for special group classes.) For more information, contact the Winnetka Fire Department at 847-501-6029, or email thutchison@winnetka.org 

Cashier's Counter at Village Hall

The Cashier’s Counter is located on the main floor of Village Hall, 510 Green Bay Road. It is open from 8:30 a.m. to 5 p.m., Monday through Friday, and 8:30 a.m. to noon on Saturday. Commuter parking passes, licenses, Village zoning ordinance and a variety of services are available during the hours that the counter is open. Building and other permit fees can be paid at the Cashier’s Counter but only on weekdays. Call 847-501-6000 for more information, or email: emckee@winnetka.org

Certificate of Appropriateness of Design

A Certificate of Appropriateness of Design must be issued prior to any external architectural feature changes, including awnings, storefronts, and certain signage for commercial, multi-family or institutional buildings. (Single-family homes are NOT required to obtain a Certificate of Appropriateness.) Contact the Department of Community Development at 847-716-3576, or email:  mdonofrio@winnetka.org 

Communications with Residents

Village staff members are pleased to respond to questions or inquiries about services, programs and projects. Village office hours are 8:30 a.m. to 5 p.m. weekdays. Staff members are also available to make presentations to neighborhood groups. For more information call 847-501-6000 and ask for the appropriate department, or email: lrosenthal@winnetka.org

Compost

When available, compost can be picked up at no charge at the Winnetka Public Works Yards, 1390 Willow Road during business hours. Bring your own shovel and container!

Comprehensive Plan

Winnetka 2020, a long-range comprehensive land use plan, is available at the Cashier’s Counter at Village Hall (telephone, 847-501-6051, extension 116). Questions and comments regarding Winnetka 2020 should be directed to the Department of Community Development at 847-716-3576, or email: mdonofrio@winnetka.org  

Construction Hours

Construction equipment shall be operated only between the hours of 7 a.m. and 7 p.m., Monday through Friday, and 9 a.m. and 6 p.m. on Saturdays. If construction noise is being made before or after these hours, or on Sundays or holidays, please call the police department at 847-501-6034, at the time that the noise is occurring. Email: police@winnetka.org or mdonofrio@winnetka.org 

Construction Site Conditions

Construction sites and adjacent public rights-of-way must be maintained in a safe and clean condition at all times. This includes sanitary facilities, parking and loading areas, fencing for security and tree protection, and proper storage and removal of debris. Contact the Department of Community Development at 847-716-3576, or email: mdonofrio@winnetka.org .

Council Agendas

Council agendas and all supporting material are available at the Winnetka Public Library Reference Librarian’s Desk. Council agendas are also posted on the Village Internet web site. Call 847-716-3541, or email: lrosenthal@winnetka.org for more information.

Council Meetings

Regular Council meetings are held in the Village Hall Council Chamber on the first and third Tuesday of every month beginning at 7:30 p.m. A portion of every Winnetka Village Council meeting is set aside to hear comments from Winnetka residents regarding any and all Village issues. For more information call 847-716-3541, or email: lrosenthal@winnetka.org  

Curfew

In Illinois, the legal curfew for people under the age of 17 is 11 p.m. Sunday through Thursday, and 12 midnight on Friday and Saturday. The driver's license of a 16-year-old becomes invalid if he or she is driving in violation of Illinois curfew law. Call 847-501-6034 for more information, or email: police@winnetka.org

D

Digging Policy (Underground Utilities)

Call JULIE (Joint Utility Location Information for Excavators) at least 48 hours prior to undertaking any digging activity on your property or the public parkway. JULIE provides a toll-free number (811) through which underground utilities in the vicinity of digging activity can be located.

Dog Licenses

Village code requires that any dog over the age of six months living in Winnetka must have a Village license and that the appropriate tag be displayed on its collar or harness. Current registration tags must be displayed by January 1 of each year. The license fee for unspayed female dogs is $15; for all other dogs it is $10. A rabies vaccination certificate must be presented before a license can be issued.

Application forms for dog licenses are available at the Village Cashier’s Counter. For more information call 847-501-6000, or email: emckee@winnetka.org 

Dog Regulations

Dogs must be under the control of their owners at all times. When dogs are not on their own property, owners must insure that their pets are under immediate control by means of a leash, cord, chain or like device, and that the dog does not commit an act that is declared by Village ordinance to be a public nuisance. It is unlawful to permit a dog to run loose or trespass on private property. By law, owners must clean up after their dogs if they defecate on other than their own property.

In Winnetka, dogs are not allowed in Village parks or on most beaches. They are allowed on Centennial beach but only with the appropriate pass. Call the Winnetka Park District at 847-501-2040 for more information about the doggie beach.

Village ordinance limits the number of dogs kept in a household to three.

For more detailed information about Village dog regulations call 847-716-3429, or email police@winnetka.org

Drainage Complaints

Drainage problems and concerns can be discussed with the Public Works Department. Village field inspectors may recommend corrective work; however, the responsibility for solving private drainage problems normally rests with the homeowner. Questions should be directed to 847-716-3530, or email: mvakil@winnetka.org

Drainage Swales

Residential drainage swales cannot be altered without first obtaining the required permits from the Public Works Department. Call 847-716-3530, or email: mvakil@winnetka.org

E

Electric Bills

To discuss an electric bill call 847-446-9550, or email: pwilbur@winnetka.org  

Electric Meters

Residents are cautioned never to remove a water or electric meter or to allow a contractor to do so. Meters are sealed to prevent tampering. To keep costs to residents as low as possible, theft of service will be prosecuted. For more information call 847-716-3558, or email: bmcinturff@winnetka.org

Electric Service

The Winnetka Water and Electric Department furnishes electricity to the Village. To obtain electric service a new resident must sign and submit a customer service application card that can be obtained from the Village Finance Department. Those who rent rather than own their residence will be required to pay a deposit. Contact Utility Billing at the Village Hall, 847-446-9550, or email utilitybilling@winnetka.org.

It is important that residents who use life support equipment in their homes notify the Water and Electric Department so that special care can be taken to keep electric outages to a minimum and to restore service first if an outage occurs. Call the Water and Electric Department at 847-716-3558, or email bkeys@winnetka.org.

Electric Service Problems: Call the Village First

Calls regarding electric service problems should be made to 847-501-2531. This number is answered 24 hours a day, 365 days a year, by employees who are familiar with the operation of the Village electric utility. In case of severe weather, your call may not be answered immediately. Please keep trying. Your call is important to the Winnetka Water and Electric Department.

When calling to report a problem with electric service, residents should be prepared to describe what is occurring. Is there power? Do some lights work but not others? Are lights flickering? Is a wire down? Has a tree or tree limb fallen? Was a loud sound, like that made by a shotgun, heard?

Emergency Medical Dispatch

The Winnetka Fire Department contracts with RED Center (Regional Emergency Dispatch) for dispatch services, including emergency medical dispatch. Emergency medical dispatchers are available to help you with medical advice during an emergency until the firemedics arrive at your location. When you call 911 for medical help, please stay on the line with the dispatcher and follow his/her instructions.

Emergency Medical Services

Fire department firemedics provide emergency medical treatment and transportation 24 hours a day, 365 days a year. The Fire department maintains two fully equipped Advance Life Support (ALS) ambulances and two fully-equipped Advance Life Support non transport engines. Dial 911 in the event of a medical emergency and for any fire or police emergency; cellular phone users, call 911.

Employment

Municipal employment opportunities are advertised in the Pioneer Press, other newspapers and on the Village web site. Applications are available in the Human Resources Office, Village Hall, 510 Green Bay Road; telephone 847-716-3547, or email kscanlan@winnetka.org The Village of Winnetka is an equal opportunity employer.

F

Fire Department Employment

Persons interested in employment as Winnetka firemedics (a combined position of fire fighter and paramedic) should call the Mary Ivins, Secretary Fire & Police Commission at 847-716-3545 or email mivins@winnetka.org for entry-level testing information. The Winnetka Fire Department is an equal opportunity employer.

Fire Hydrant Flow Testing

Each year the Winnetka Fire Department performs maintenance inspections and fire flow tests on more than 600 fire hydrants in the Village. Flow testing of fire hydrants aids the Fire and Water departments in determining the water system capacities and is used in pre-planning for emergencies. Call 847-501-6029 for more information, or email: thutchison@winnetka.org  

Fire Hydrant Maintenance

Help the fire department help you! You can help ensure that fire hydrants are easily accessible if there is a fire in your neighborhood. It’s important to keep hydrants clear of all obstructions. Hedge rows, trees, bushes and fences located close to a hydrant can considerably slow or prevent fire vehicles from obtaining water. Please notify the Winnetka Fire Department at 847-501-6029 if you notice a problem with a hydrant, or email: thutchison@winnetka.org  

Fire Prevention

The Fire Prevention Bureau oversees scheduled inspections of public and commercial buildings, plan reviews of new construction and remodeling, installed systems and underground flammable and combustible liquid storage. If you have questions, please call the Winnetka Fire Department at 847-501-6029, or email: aberkowsky@winnetka.org 

Fire Prevention: Paint Removal

The Winnetka Fire Department cautions homeowners to be extremely careful and to follow prescribed procedures when using a torch or other flame-producing device to remove paint. The International Fire Code, Section 308.4, "Use Of Torches For Removing Paint," states: "Any person using a torch or other flame-producing device for removing paint from any building or structure shall provide one approved fire extinguisher or water hose connected to the water supply on the premises where such burning is done. In all cases, the person doing the burning shall remain on the premises one (1) hour after each use of the torch or flame-producing device." When employing professional painters, be sure to discuss paint removal with them to make certain that they understand the hazards associated with this phase of the job.

Fire Station Tours

Educational tours of the Winnetka Fire Station are available for scout organizations, school and pre-school groups, birthday parties and other activities and interests. Tours are conducted on Mondays, Fridays and Saturdays. To schedule a tour, call 847-501-6029, Monday through Friday, between the hours of 8:30 a.m. and 5 p.m., or email: aberkowsky@winnetka.org  

Firearms

Firearms dealers prohibited.   No person shall engage in the business of a firearm dealer in the Village, including exchange, loan, rental or other transfer for consideration of a firearm or ammunition.

G

Garage Sales

The Winnetka Sign Ordinance prohibits the display of garage sale signs on premises other than those on which the sale is conducted. This restriction includes street light and utility poles, as well as public parkways. The code allows only one temporary sign for a garage sale. This sign cannot exceed 10 square feet in size and must be placed on the property where the sale is taking place. It is illegal to sell merchandise that was brought in from elsewhere and was not owned by the property owner prior to the sale. Call Community Development at 847-716-3576, for more information, or email: mdonofrio@winnetka.org   

Garbage Collection -- See Refuse Collection

H

Home Fire Safety Surveys

Home fire safety surveys will be performed by fire department personnel who will identify potential fire hazards in the home and provide advice concerning general fire safety practices. To schedule an appointment for a free home safety survey, call the Winnetka Fire Department at 847-501-6029, or email: aberkowsky@winnetka.org  

Home Occupations

Any business located in a residential zoning district must comply with the standards of the Winnetka Code. No commodity may be kept, displayed, sold, or offered for sale upon the premises; no person shall be employed on the premises other than a member of the immediate family residing on the premises; no mechanical equipment except that which is used for domestic purposes shall be in operation for the home business; zoning inspection and a Certificate of Occupancy are required. Please contact the Department of Community Development at 847-716-3522, with any questions and to schedule a zoning inspection, or email: bnorkus@winnetka.org  

Home Security Surveys

The Winnetka Police Department will conduct free home security surveys upon request. Call 847-501-6034 for information or to schedule an appointment, or email: police@winnetka.org  

House Watch Service

When making vacation plans, and whenever a house will be unoccupied for a period of time, residents are urged to contact the Winnetka Police Department to request that their home be placed on its "House Watch List." Call 847-501-6034, or email: police@winnetka.org  

I

J

JULIE (underground utility locations) – See Digging Policy

Call JULIE (Joint Utility Location Information for Excavators) at least 48 hours prior to undertaking any digging activity on your property or the public parkway. JULIE provides a toll free number (811) through which underground utilities in the vicinity of digging activity may be located.

K

L

Landmark Preservation

The Village offers voluntary local designation for eligible historic structures. For more information or a list of current Winnetka Landmark properties, contact the Department of Community Development at 847-716-3576, or email aklaassen@winnetka.org  

Lawn Sprinkling Restrictions

In compliance with regulations established by the Illinois Department of Natural Resources for allocation of Lake Michigan water, the Village was required to adopt water conservation measures. From May 15 to September 15, residents may water their lawns between the hours of 5 and 11 a.m. and 5 and 11 p.m. Subject to the prior approval of the Director of the Water & Electric Department, a one day exception to the above sprinkling restrictions may be granted for the annual activation or repair of a sprinkler system. Similarly, a two-week exception may be granted for newly sodded or seeded lawns. Call 847-716-3558 for more information, or email: bkeys@winnetka.org

Leaf Blowers

In Winnetka, it is illegal to operate gasoline powered leaf blowers at all times from June 1 to October 1. At other times of the year, they may be operated only between the hours of 8 a.m. and 7 p.m., Monday through Friday, and from 9 a.m. to 6 p.m. on Saturday, Sunday and on holidays.

Leaf Collection

From mid-October through November, leaves will be collected from the curb by vacuum machines. There is no need to bag them. Residents should rake leaves one foot back from the curb to avoid creating a hazardous condition. Leaves piled on the street are a hazard to small children who may be tempted to play in them and may not be seen by motorists, cars that park on them can cause leaves to catch fire due to heat from exhaust pipes, and vehicles driving over them may lose traction due to the slippery conditions that leaves create. (Drivers: Be alert to these concerns during the autumn leaf collection period.) Also, leaves raked one foot onto the parkway will not clog sewer drains or reduce the width of traffic lanes. Residents are encouraged to reduce the volume of leaves to be collected by using a mulching mower. Weather permitting, it takes seven working days to complete one leaf collection trip through the Village. More information about the Village leaf collection program can be obtained by calling 847-716-3568, or email: ebraun@winnetka.org  

M

Maps

Through its involvement with the Consortium, a website has been developed to assist residents in accessing information regarding their individual properties. Information such as zoning classification, property identification numbers, or even aerial photographs can be accessed at this site. You can access the information with the click of a mouse .  Click Here.   For more information, please visit the GIS Consortium website or contact Steve Saunders, Village Engineer at 847-716-3568.

Street maps of Winnetka are available at the Public Works Department at 1390 Willow Road. Call 847-716-3568, or email: ebraun@winnetka.org  

Zoning ordinance books with zoning maps are available at the Cashier’s Counter at Village Hall. Call 847-716-3502. Questions regarding the Village zoning maps and/or districts should be directed to the Department of Community Development at 847-716-3576, or email: mdonofrio@winnetka.org  

N

Neighborhood Watch

The police department encourages residents to form Neighborhood Watch groups. Contact the Winnetka Police Department for information about starting a Neighborhood Watch program in your area. Call 847-501-6034, or email: police@winnetka.org  

Newsletter -- See Winnetka Report

Noise: Construction -- See Construction Hours

Noise: Landscape Equipment

No noisy landscaping activity is to begin before 7 a.m. on weekdays, 9 a.m. on Saturdays and 10 a.m. on Sundays and holidays. No such activity may continue after 7 p.m. on any evening.

Also see Leaf Blowers.

O

Office Hours: Village Hall -  510 Green Bay Road

The Winnetka Village Hall is open to the public from 8:30 a.m. to 5 p.m. on weekdays, and from 8:30 a.m. to noon on Saturdays. Telephone 847-501-6000.

Office Hours: Fire Department - 428 Green Bay Road

The Winnetka Fire Department administrative offices are open to the public from 8:30 a.m. to 5 p.m. weekdays; telephone 847-501-6029. Emergency fire department service is available 24 hours a day, 7 days a week, and can be requested by dialing 911 on a telephone within our community. From a cell phone call 911.

Office Hours: Police Department – 410 Green Bay Road

The Winnetka Police Department administrative offices are open to the public from 8:30 a.m. to 5 p.m. weekdays; telephone 847-501-6034. Emergency police service is available 24 hours a day, 7 days a week, and can be requested by dialing 911 on a telephone in our community, or by calling 911 if using a cell phone. The police station lobby is open 24 hours a day.

Office Hours: Public Works – 1390 Willow Road

The Public Works Department administrative offices are open to the public from 7:00 a.m. to 5 p.m. weekdays; telephone number 847-716-3568.

Office Hours: Water and Electric Department – 1390 Willow Road

The Water and Electric Department administrative offices are open to the public from 7:00 a.m. to 5 p.m. weekdays; telephone number 847-716-3558. To report an electric outage or water line break, please call the Villages 24-hour number 847-501-2531.

Open Fires

Open fires are not permitted in Winnetka. Call 847-501-6034 to report a violation. If the fire is creating a hazardous situation, call 911.

P

Paint Disposal

Oil based paint; stains, or finishes are considered a household chemical waste by the Illinois Environmental Protection Agency (IEPA) and are properly disposed via household chemical waste collections sponsored by the IEPA and available to all Illinois residents.  The "Illinois Environmental Protection Agency - Household Chemical Waste" web page will take you to the IEPA's web page which includes information concerning collections and a complete schedule of upcoming collection events.

Latex Paint -- Latex paint  is non toxic and will not be accepted at Household Chemical Waste collections.  Let the paint dry out completely.  After the paint has dried, dispose of it in your regular garbage with the lid off so the garbage hauler knows the can is empty.   You can add shredded newspapers, kitty litter or Waste Paint Hardener (available at most hardware stores) to your latex paint if needed.

Paint Can Disposal -- A paint can which previously contained oil-based or latex based paint may be disposed of in the  regular trash. If the paint can is of an acceptable  recyclable material  such as  steel,  tin, or a  plastic container stamped recyclable 1 - 5, the can may be recycled in the community’s recycling program. In order to be accepted for recycling, the container must have the lid removed and  be wiped clean with a paper towel until  the bottom of the container is dry and can be plainly seen.

Paramedics --See Emergency Medical Services

Parking for the Disabled (Accessible Parking)

Any motor vehicle being used to transport a person who is disabled that displays a handicapped parking card (issued either in Illinois or in another state) may use parking areas designated for disabled individuals. Drivers of these vehicles are exempt from ordinances imposing limitations on parking. However, handicapped license plates and cards do not permit parking in areas where parking is prohibited. The Secretary of State's Office issues handicapped license plates and temporary or permanent handicapped parking cards. Applications can be obtained by calling the New Trier Township Office at 847-446-8202. Motor vehicles parked in handicapped parking areas without handicapped identification may be subject to $250 fines.

Also see Services for Citizens with Special Needs

Parking Passes: Commuters

The Village designates parking areas around the three train stations (Indian Hill, Elm Street, and Hubbard Woods) for commuter parking. Commuter cars must display daily or six-month passes to park in these lots. Passes may be purchased at Village Hall. In some areas, a valid Village sticker must be displayed in addition to a daily or six-month commuter pass. It is best to always read signs carefully before parking a vehicle. Call the Police Department at 847-501-6034 for more information about parking, or email pkreis@winnetka.org  

Parking Prohibited - 2 to 6 a.m.

Parking is prohibited on all Winnetka streets between the hours of 2 and 6 a.m. When temporary, extraordinary circumstances require that a vehicle be left on the street overnight, please call the police department at 847-501-6034 to request special parking consideration or email:  police@winnetka.org  

Parking During Snow Emergencies

A snow removal emergency exists whenever two or more inches of snow falls within a 24-hour period or when two or more inches of snow remains on any roadway in the Village. Winnetka's snow ordinance prohibits parking of vehicles on any Village street during a snow emergency. Cars parked in a manner that obstructs the clearance of snow during an emergency may be towed. If you have questions or need more information, call the police non-emergency number at 501-6034.

Parkway Maintenance

Property owners are responsible for routine maintenance of the public parkways (generally the area between the curb and the sidewalk) adjacent to their properties. This includes mowing, trimming weeds, etc. In addition, tree limbs and bushes on or adjacent to parkway areas should be kept trimmed so that they do not block visibility or obstruct sidewalks.

It is illegal to attach address signs, ropes, swings, wire, hanging baskets, outdoor lighting or any other device to parkway trees. Also, the Village requires that a permit be obtained in order to plant material other than grass and Village-approved tree species within parkway areas. For more information call 847-716-3535, or email: jstier@winnetka.org  

Permits are Required -- See Building and other related permits.

Police Department Employment

Persons interested in employment as Winnetka police officers should call the Winnetka Board of Fire and Police Commissions at 847-716-3545, or email mivins@winnetka.org for entry-level testing information. The Winnetka Police Department is an equal opportunity employer.

Police Station Tours

Tours of the police station can be arranged by calling 847-501-6034 Monday through Friday between the hours of 8 a.m. and 4:30 p.m., or email: police@winnetka.org  

Prescription Drug Drop-Off

The Fire Department, at 428 Green Bay Road, will accept sharps and prescription drugs for disposal Monday through Friday from 8:30 - Noon & from 1 - 5 PM. Due to new Federal regulations, we are no longer able to accept drugs classified as controlled substances -- all other medications will be accepted.

Q

R

Recycling

Recyclables will be picked up at the curb the same day that your refuse is collected -- simply put refuse and recycling carts out before 7:00 a.m. on the scheduled day. Residents will not be charged for recyclables. All recyclables can be commingled in one cart. Paper products should not be bundled or tied.  Containers should be rinsed. Call the Public Works Department at 847-716-3568 for more information about recycling, or email: ebraun@winnetka.org  

Recycling is provided free of charge to any Winnetka business that uses the Village’s refuse services.  Any Winnetka business interested in recycling services should call the Public Works Department at 716-3568.

Recyclable:

PAPER

• Newspapers, magazines & catalogs
• Telephone Books
• Junk mail
• Chip board (cereal boxes, towel cores, shoe boxes)
• Envelopes (window style are OK)
• Computer paper
• Corrugated cardboard boxes (maximum size 2' X 2') - must be flattened.

OTHER

• All glass bottles & jars
• All metal food & beverage cans
• Aluminum foil & pie plates
• Plastic soda bottles, milk/water jugs, most juice & detergent bottles, and any other rigid or semi-rigid containers labeled #1 through #5; and #7. Items labeled #6 are NOT recyclable through the Village's recycling service.

Not Recyclable:

• Pizza Boxes and other food-contaminated paper goods
• Waxed, frozen or refrigerated food containers
• Scrap metal other than food containers
• Lids and caps from bottles
• Window glass, light bulbs, mirrors, dishes, mugs, plates
• Containers from automotive products, chemical & paint products.

Refuse Collection: Construction Debris

Waste resulting from work done by contractors will not be picked up by the Village. Contractors must make their own arrangements for its removal.

Refuse Collection: General

The Village will pick up two cans (33 gallons each) of trash from each Winnetka single-family household once per week at the back door. To schedule a regular, on-going second pickup, call 847-716-3568. A $25 per month charge will be assessed. To schedule an occasional second pickup, call 847-716-3568. The cost will be based on the volume of material that is collected. Residents who need to have more than two cans picked up on an occasional basis can purchase Village refuse stickers for $2 each to place on each additional 33 gallon can. Call the Public Works Dept. at 847-716-3568 for more information. For the holiday collection schedule, please see Refuse and Recyling Schedule on the home page under web highlights.

Refuse Collection: Household Hazardous Waste

Paint cans, insecticides, etc. cannot be placed in your trash cans and will not be picked up. The Illinois EPA and other agencies sponsor occasional special household hazardous waste pickups. These pickups are advertised in the Winnetka Report and the Village newsletter.  More information is available via the Solid Waste Agency of Northern Cook County, or at www.swancc.org.

Refuse Collection: Hypodermic Needles

Village code prohibits the disposal of hypodermic needles via the normal waste collection system. Proper disposal methods should be discussed with a doctor or other health care provider. The Village is participating with the Solid Waste Agency of Northern Cook County's residential needle disposal program. Needles that are secured in a proper "sharps" container can may be brought to the Fire Department, Monday - Friday, 8:30-5:00 PM.

Refuse Collection: Special Pickups

Special refuse pickups may be requested for objects not collectable on regular refuse pickup days. Materials not suitable for regular refuse pickup include large accumulations from extensive yard clean up, hedge and light tree trimmings, house cleaning and decorating waste. Special pickups may not exceed one-half truckload of volume, and must consist of items that can be handled by two persons without danger of injury. Major appliances and heavy furniture will also be collected but an additional charge will be assessed to cover the cost of disposal. Call 847-716-3568, two to three working days before the desired collection date to schedule a special pickup and for information regarding fees. Email: ebraun@winnetka.org   

Refuse Collection: Spring Clean-Up Week

The main purpose of this annual Village-wide residential rubbish pickup event is to reduce fire hazards in the home. Public Works Department employees will remove debris placed on the parkway that two men can reasonably lift into a truck. However, dirt, stone, construction materials, brush, logs, yard waste, liquids (including paint), chemicals and other hazardous materials WILL NOT BE PICKED UP. To minimize littering problems, rubbish should be placed on residential parkways no earlier than 6 p.m. the evening before the scheduled pickup or by 7 a.m. the day of the pickup.

The spring refuse collection event is an excellent opportunity for residents to make a significant contribution to community safety by cleaning out clutter that can fuel a fire. Questions should be directed to the Public Works Department at 847-716-3568 or email: ebraun@winnetka.org 

Refuse: Yard Waste Collection (lawn clippings, brush, branches)

Illinois law prohibits disposing of yard waste with regular household refuse. Yard waste (lawn clippings, brush, branches, etc.) will be picked up at the curb; however, additional collection procedures and charges apply to this type of refuse.

Village Yard Waste Bags must be used for clippings and other similar landscaping refuse. They can be purchased at Village Hall for $2.00 each. Generic yard bags will not be picked up unless a $2 sticker is attached to them. Other yard waste, such as brush and branches, must be bundled and each bundle must have a sticker affixed to it. Stickers can be purchased at Village Hall at a cost of $2 each. Bundles cannot be larger than 2' x 2' x 4', and can only be fastened with string.

There is no charge for autumn leaf collection or Christmas tree pickup. For the schedule, or to obtain information about the last day that pickup crews will be in your neighborhood, call 847-716-3568 or email ebraun@winnetka.org.

Refuse: Yard Waste, Yard Bag and Rubbish Set Out

Residents are requested to refrain from having yard waste on the curbside over the weekend. Please do not place yard rubbish at the curb until after dusk the evening before your collection day. Accumulations for curbside collection must be ready for pick up by 7 a.m. on the scheduled day. From April through November ONLY, yard waste will be collected on both Monday and Thursday from residents who have either Monday or Thursday garbage collection; residents who have Tuesday or Friday garbage collection will have yard waste collected on both Tuesday and Friday. During the other months of the year, yard waste will be picked up only on your regular collection day. For more information call 847-719-3568 or email ebraun@winnetka.org.

Registry for Memory Impaired Citizens

Families with loved ones who may walk away or otherwise become missing and are unable to provide identifying information (e.g. persons with Alzheimers, Downe’s syndrome, stroke victims), can register with the Winnetka Police Department so that the individual’s speedy and trauma-free return home can be accomplished in the event that he or she requires assistance. For more information call 847-501-6034, or email: police@winnetka.org  

S

Services for Citizens with Special Needs

The Winnetka Police Department maintains a Telephone Device for the Deaf (TDD) that can be accessed 24-hours a day by calling 847-501-6041. Requests for any Village service can be directed to the TDD; however, the device recognizes only TDD transmissions and will not respond to audio (voice) contact.

The Winnetka Fire Department will assist special-needs citizens with the installation of smoke detectors. Call 847-501-6029 for more information.

The Village Water and Electric Department will attempt to keep power outages to a minimum and will give priority to restoring service to homes where life support equipment is in use. Call the Water and Electric Department at 847-716-3558, extension 123, to let them know if someone in your home uses this equipment.

The Winnetka Village Hall, Library and Police and Fire Department buildings are accessible to individuals with disabilities.

See Registry for Memory Impaired Citizens

Sewer Problems

Before contacting a plumber about a backup, call the Village Public Works Department at 847-716-3568 to determine if the problem is the responsibility of the Village or the homeowner. If the problem occurs after-hours, call 847-501-2531.  Email: ebraun@winnetka.org  

Sidewalk Replacement/Trip Hazard Program

The Village makes annual repairs to its sidewalks at no cost to the abutting property owner. Sidewalk safety hazards should be reported to the Public Works Department at 847-716-3530, email: mvakil@winnetka.org  

Signs

Except for temporary real estate or contractor signs, commercial signs are not permitted in residential areas. No sign may be placed on the public right-of-way, which is generally the area between the curb and sidewalk. For commercial property signs, contact the Department of Community Development at 847-716-3576, or email: bnorkus@winnetka.org

Sirens: Outdoor Weather Warning Siren System

Winnetka’s three emergency warning sirens, one located east of the Public Safety Building at 410 Green Bay Road, one at the northeast corner of Tower and Green Bay Roads, and one at the Park District Golf Course, are tested for three minutes at 10 a.m. on the first Tuesday of every month.

When Village of Winnetka staff members become aware that the National Weather Service has issued a tornado warning for our area, the audible outdoor warning siren system will be activated. These sirens are activated to alert persons who are outside that they need to move to proper indoor shelter immediately.

If there is a tornado warning, do not call the Winnetka Fire or Police Departments. Instead, take cover in your predetermined shelter. Stay there until the danger has passed.

Skateboarding: Prohibited in Certain Areas

Skateboarding is prohibited on roadways, sidewalks or parkways in the following Winnetka locations:

• Elm Street from Birch to Arbor Vitae Road;
• Chestnut Street from Chestnut Court to Spruce Street;
• Lincoln Avenue from Oak to Pine Street;
• Around the war memorial monument at the Village Green.

Snow and Ice

Snow and ice removal during severe weather is a primary concern and responsibility of the Village. During emergency weather conditions, residents can obtain information or report extreme situations by calling the Public Works Department at 847-716-3568, or email: ebraun@winnetka.org  

Snow Removal Emergency

A snow removal emergency is in effect after a 3-inch snowfall. Winnetka's snow ordinance prohibits parking of vehicles on any Village street during a snow emergency. Cars parked in a manner that obstructs the clearance of snow during an emergency may be towed. Call 847-716-3568 for more information, or email: ebraun@winnetka.org

Social Services

The Winnetka Police Department contracts with New Trier Township for a full-time Social Worker to provide short-term counseling services to individuals, groups and families, as well as crisis intervention, resource and referral information and community education to Winnetka residents of all ages. Services are provided without charge. Call 847-501-6034 for more information or eamil: police@winnetka.org  

Solicitors

Residents and businesses may display "No Solicitors or Peddlers" signs on their property. Solicitors not heeding the signs are subject to arrest. Every solicitor is required to carry a permit issued by the Village. Concerns about solicitors should be reported to the police department by calling 847-501-6034.

Winnetka residents who do not wish to have solicitors visit them can request to have their homes included in a register that will be maintained by the police department. There is no charge for this service. Police will provide the addresses of these residents to solicitors coming into the Village, along with instructions to refrain from calling upon them. Call 847-501-6034 for more information about the "No Solicitation" register or to request an application form. Email: police@winnetka.org

Village policy strictly prohibits Winnetka public employees from taking part in any type of solicitation in connection with their employment with the Village.

Speakers (Public Safety)

The Police Department will attempt to accommodate requests from community groups for speakers to address a variety of crime prevention and general safety topics. For more information or to schedule a police department speaker call 847-501-6034, or email: police@winnetka.org

The Fire Department will attempt to accommodate requests from community groups for speakers to address a variety of fire prevention and general safety topics. For more information or to schedule a fire department speaker call 847-501-6029, or email: ssmith@winnetka.org

Spring Clean-Up Week -- See Refuse Collection - Spring Clean-Up

Street Lights/Traffic Signals

To report a street light or traffic signal out, please call 847-716-3558, or email: bkeys@winnetka.org

T

Taxi Cab Licensing

To solicit fares in Winnetka, taxi drivers must be licensed by the Village and their cabs must pass inspection by the Winnetka Police Department. For more information, call the Winnetka Police Department at 847-501-6034, or email: police@winnetka.org  

Telephone Numbers

Police, Fire, Medical Emergency	911
Police, Fire, Medical Emergency from a cell phone	911
Village Hall	847-501-6000
Community Development Dept.	847-716-3576
Finance Offices	847-716-3570
Fire - Non-emergency	847-501-6029
Police - Non-emergency	847-501-6034
Public Works	847-716-3568
Refuse & Recycling Collection	847-716-3568
Village Manager’s Office	847-716-3589
Water & Electric – Office	847-716-3558
Water & Electric - Billing Services	847-446-9550
Water & Electric - Service Problems/Emergency	847-501-2531
Telecommunications Device for the Deaf	847-501-6041

Tornado Warning Sirens

Winnetka’s three emergency warning sirens, one located east of the Public Safety Building at 410 Green Bay Road, one at the northeast corner of Tower and Green Bay Roads, and one at the Park District golf course, are tested for three minutes at 10 a.m. on the first Tuesday or every month.

The sirens will be activated if Winnetka or surrounding communities are affected by a tornado warning. Call 847-501-6029 for more information, or email: aberkowsky@winnetka.org

See Sirens: Outdoor Warning Siren System

Tornado Watch and Warning

A tornado watch means that conditions are right for a tornado. Always stay tuned to a radio or television for further developments during a tornado watch period.

A tornado warning means the National Weather Service has sighted or detected a tornado on radar. Take cover immediately. Tornadoes strike fast -- often within minutes.

If there is a tornado warning, the Illinois Emergency Management Agency suggests:

In a house or small building, go to the basement. If there is no basement, go to an interior part of the structure on the lowest level (closet, interior hallway). Get under a sturdy table; protect your head. Stay there until the danger has passed.

In a school, go to the designated shelter area. Interior hallways on the lowest floors are usually the safest. Stay away from windows and open spaces.

In a multiple story building, go to small interior rooms or hallways on the lowest floor possible.

If you are in a vehicle, get out immediately and go to a more substantial structure. Do not attempt to out run a tornado. Tornadoes are erratic and move swiftly.

If there is no structure nearby, seek shelter in a low-lying area. Shield your head with your hands.

Traffic Questions

If you have a question about traffic flow, signage, traffic signals or related issues call 847-716-3532, or email: schen@winnetka.org  

Trampolines (Fencing and Permits Required)

Residents who currently have permanent or temporary trampolines installed on their properties or plan to install this equipment should contact the Community Development Department at 847-716-3576, or or email: mdonofrio@winnetka.org for zoning information and a (fence) permit application.

Tree Planting On The Parkway

The Village of Winnetka plants 2 1/2-inch-trunk-diameter trees on parkways at no cost to residents. Also offered is a "share the cost" arrangement for planting larger trees on parkways. For tree species descriptions and availability call 847-716-3535, or email: jstier@winnetka.org  

Tree Removal on Private Property

The Village of Winnetka requires a removal permit for any tree measuring 8 inches or more in trunk diameter (measured at 4.5 feet from ground level). Removal applications are available at the Village Hall Public Works Department. The Village will determine if tree replacement is required by inspecting each requested removal. For more information, call 847-716-3535, or email: jstier@winnetka.org  

U

Underground Utilities ( See Digging Policy)

Call JULIE (Joint Utility Location Information for Excavators) at least 48 hours prior to undertaking any digging activity on your property or the public parkway. JULIE provides a toll-free number (1-800-892-0123) through which underground utilities in the vicinity of digging activity can be located.

Utilities

Cable TV: Comcast	866-594-1234  (See Cable Television)
Electric:  Village of Winnetka	847-716-3558 Email: bkeys@winneka.org
North Shore Gas (most of village)	866-556-6004
Emergency Line for Gas Leaks	866-556-6005
Peoples Energy	866-556-6002
Northern Illinois Gas (Indian Hill area)	888-642-6748
Sanitary Sewer Service: Village of Winnetka	847-716-3568 Email: ebraun@winnetka.org
Telephone:  Ameritech	See telephone book for service desired
Water:  Village of Winnetka	847-716-3558 Email: bkeys@winneka.org
Utility Billing Department	847-446-9550 Email: pwilbur@winnetka.org

Vehicle Stickers

The Village of Winnetka requires the purchase of an annual license for vehicles. Application forms for vehicles that were previously registered in Winnetka are mailed to residents in the fall of every year. New residents and residents who acquire new vehicles can obtain license application forms at the Village Hall Cashier’s Counter. Vehicle license stickers for the current year must be displayed by January 1. Vehicle code requires that licenses be affixed to the lower right-hand corner (passenger's side) of the windshield in a manner that will allow them to be easily read from the outside. For more information call 847-501-6000, or email: emckee@winnetka.org  

Voter Registration

A person is eligible to register to vote if he or she is a citizen of the United States, has reached or will reach the age of 18 by the next election and has resided in the district for 30 days prior to the next election. Two forms of identification must be furnished; one must contain a current address. Call the Village Clerk’s Office at 847-716-3541, for more information, or email: kscanlan@winnetka.org  

Residents may register to vote at the Village Clerk's office (second floor of Village Hall) Monday through Friday, between the hours of 8:30 a.m. and noon and 1 and 5 p.m., and on most Saturdays at the Cashier's Counter (first floor of Village Hall) from 8:30 a.m. to noon. Registration closes 28 days before any election and reopens two days after the election. Registrations are also taken at the County Clerk's Office, 69 West Washington, 5th Floor, Chicago, IL.  

W

Water Bills

To discuss a water bill, call 847-446-9550, or email: pwilbur@winnetka.org

Water Conservation

Low flow water devices are required and certain uses of water are prohibited. Call 847-716-3523 for details, or email: rzaransky@winnetka.org  

See Lawn Sprinkling Restrictions.

Water Meters

Residents are cautioned never to remove a water or electric meter or to allow a contractor to do so. Meters are sealed to prevent tampering. To keep costs to residents as low as possible, theft of service will be prosecuted.

The Water and Electric Department offices at Village Hall can be reached by calling 847-716-3558, or email: bkeys@winnetka.org

Water Service

The Winnetka Water and Electric Department furnishes water to the community. To obtain water service, a new resident must sign and submit a customer service application card that can be obtained from the Village Finance Department. Those who rent rather than own their residence will be required to pay a deposit. Contact Utility Billing at the at Village Hall 847-446-9550, or email: utilitybilling@winnetka.org  

Water Service Problems: Call the Village First

Calls regarding water and water problems should be made to 847-501-2531. This number will be answered 24 hours a day, 365 days a year, by employees who are familiar with the operation of the Village water utility. In case of severe weather, your call may not be answered immediately. Please keep trying. Your call is important to the Winnetka Water and Electric Department.

When calling to report a problem with water, residents should be prepared to describe what is occurring. Is water pressure low? Is water running in the street?

Water Supply

Winnetka receives its potable water from Lake Michigan. For additional information or tours of the Water Plant, call 847-716-3644, or email: bcurley@winnetka.org  

Web Site

Information about Village issues, activities and services is available on the Village web site: www.villageofwinnetka.org  

The Winnetka Police Department provides safety tips and other law enforcement-related information on its web page which is part of the Village web site.

Weed Restrictions

Dumping weeds, leaves, branches or trash is not permitted. All grass and weeds must be mowed by property owners or those responsible for property maintenance before the growth reaches 10 inches. Contact the Public Works Department at 847-716-3568, for more information, or email: ebraun@winnetka.org

Wildlife

Numerous wild animals are indigenous to Winnetka and problems are occasionally experienced when they attempt to live too close to their human neighbors. Police will attempt to remove animals that are in the living areas of a home. When they enter other parts of a house, a professional relocation company should be utilized or Village residents can borrow small animal traps from the Police Department to attempt to relocate bothersome wildlife themselves.

A brochure containing information to help people live harmoniously with area wildlife can be obtained from the Winnetka Police Department. Call 847-501-6034, or email: police@winnetka.org  The information is also available on the police department web page. Visit the Village web site (www.villageofwinnetka.org ) and go to the police page.

Winnetka Report

The Winnetka Report, a publication that contains information about current Village issues, events, and programs, is mailed to all Winnetka residents and businesses four to six times each year.

X

Y

Yard Waste Bags: Buy them from the Village

The Village Cashier sells paper yard waste bags during hours that the Cashier’s Counter is open. (See Cashier's Counter at Village Hall.) For more information and prices, call 847-501-6000.

Youthful Fire Setter Program

The Winnetka Fire Department’s "Youthful Fire Setter Program" provides support to children and parents in the community. The primary goal of the program is early recognition and treatment of fire setting, whether motivated by curiosity, anxiety, frustration, guilt or dozens of other human conditions. Through the use of educational intervention and professional referral, the department can help families prevent more serious difficulties. For more information, contact the Winnetka Fire Department 847-501-6029, or email: aberkowsky@winnetka.org

Z

Zoning Ordinance

Call the Community Development Department with questions regarding the Zoning Ordinance. Copies of the Village Code and the Zoning Ordinance are available from Village Hall and can be found on the web site. For more information, call 847-716-3526, or email: mdonofrio@winnetka.org  

Information regarding issues not covered in this guide can be obtained by calling the Winnetka Village Hall (847-501-6000). Callers will be referred to the appropriate Village department.

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This site last updated: 2009.07.07