Village of Winnetka
The Village of Winnetka provides water, electric, sanitary sewer, and stormwater (sewer) service to our residents and businesses.
To obtain water and electric service, a new resident must sign and submit a customer service application request. Those who rent, rather than own their residence, will be required to pay a deposit.
It is important that residents who use life support equipment in their homes notify the Water & Electric Department so that special care can be taken to keep electric outages to a minimum and to restore service first if an outage occurs.
For additional information, contact the Village Finance Department at 847-446-9550 or e-mail us at firstname.lastname@example.org.
For questions specific to the Village's stormwater utility, please contact 847-716-3549 or email@example.com or visit the dedicated Stormwater Management Program website.
The Village issues a bill to most residential customers bi-monthly—including charges for water, electricity, sewer, and refuse pick up. Electric, Water, and Sanitary Sewer services also have a non-volumetric customer charge, which partially pays for reading the meters, billing the account, and covering some of the Village’s fixed costs in providing service.
For water service, the Village charges $36.55 per 1,000 cubic feet. There are approximately 7.48 gallons in 1 cubic foot. Therefore, one thousand gallons of water costs approximately $4.75 ($35.53 rate per 1,000 cubic feet / 7.48 gallons per cubic foot).A customer's cost for water service also includes a monthly customer charge based on their home's meter size.
For electric service, the Village charges by the kilowatt hour. A kilowatt is 1,000 watts, which is the same amount of electricity as burning a 100 watt bulb for 10 hours. Electric rates vary by time of year and type of customer. A typical residential customer pays about 12 cents per kilowatt hour for service in non-peak months and 13 cents per kilowatt hour during peak summer months (bills issued in June through September). A monthly customer charge by rate class and number of phases (single-phase versus three-phase) is assesed to each electric customer.
For sanitary sewer service, the Village charges are $15.99 per 1,000 cubic feet. Therefore, for every 1,000 gallons of water used, the sewer charge costs approximately $2.04 ($15.23 rate per 1,000 cubic feet / 7.48 gallons per cubic foot). A flat monthly customer charge of $2.00 is charged to each customer account with sanitary sewer service.
For the stormwater utility, fees are based on the amount of impervious surface located on each parcel in the Village. The fees are calculated based on the number of Equivalent Runoff Units (ERU). One ERU is 3,400 square feet of impervious area – the average amount of impervious area located on single family residential properties in the Village. Fees are then calculated based on the number of ERUs on the individual parcel rounded to the tenth of an ERU. Parcels without impervious surface or with impervious area less than 170 square feet are not charged a stormwater fee. The current utility rate is $262 per ERU.
Residential customers also pay a regular refuse charge of $25 per month. Customers can select twice a week refuse collection by paying an additional charge of $50 per month.
For more information about the 2018 utility rate structure, please click here.
There are five options to pay your utility bill:
1. Mail the payment in the return envelope included with the bill
2. Come to the Village Hall and pay in person
3. Pay by depositing payment in a drop box
4. Deduct bill payment automatically
5. Online with a major credit card
The utility bill drop box is located behind the post office on Dwyer Court about 100 feet south of the U.S. Mail Boxes. This drop box is collected by Village staff daily and therefore no postage is required.
The preferred method of payment for many customers is the Automatic Bill Payment option. This option automatically deducts from the customer’s bank account the amount due on the due date and avoids the risk of a late payment or worrying about making payments while on vacation. The customer continues to receive a paper copy of the detailed bill.
The Village accepts credit cards (VISA, Mastercard, Discover, and American Express) for utility bill payments, vehicle licenses, parking permits, and refuse stickers. Note: Certain wholesale or high volume customers may not pay their utility bill with a credit card. The Village reserves the right to impose reasonable limitations on this form of payment.
To report a problem with your water, electric, or sewer service, please contact the emergency utility phone line that is staffed 24 hours a day at 847-501-2531.
510 Green Bay Rd. Winnetka, IL 60093
© 2018 The Village of Winnetka. All rights reserved.