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Village Launches Utility eBills and Recurring Credit Card Payments

March 29, 2018 10:00 AM
 
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The Village of Winnetka has introduced two new features to enhance its utility billing process. The first, eBills, allows a resident or business to enroll in electronic billing, with the option of waiving a paper bill sent to their home. The electronic billing system will email an account holder a web link when their bill has been posted, and the account-holder can review their bill and make an online credit card payment.

The second enhancement is recurring credit card payments.  The feature can be accessed with or without enrollment in eBills, and will automatically charge an account-holder’s utility bill balance to a credit card on file with the Village during each billing cycle. Generally, recurring credit card payments are processed on the bill due date, which is normally 21 days after a bill is generated, providing plenty of time to review a bill prior to a payment being drawn. Enrollees in the program will receive email confirmation when a charge has posted or an alert when an enrolled credit card is about to expire.

Under the recurring credit card arrangement, the Village does not store individual credit card records; account-holder information is securely stored and processed by the Village’s credit card processor. To comply with industry security standards, the Village is unable to view account-holder credit card information.

An account cannot be enrolled in both ACH bank draft and recurring credit card payments. If a customer enrolled in the ACH bank draft program wishes to switch to the recurring credit card payment program, they must contact the Village’s Utility Billing Department at 847-446-9550 to cancel their ACH bank draft arrangement. The Utility Billing Department will require this cancellation request to be sent in writing.

To see a handy guide to the new billing options, click here.

Click here for further instructions, and to enroll in eBills or recurring credit card payments for utility bills.

 

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